Warranty & support

Last updated: 15 October 2026

Support starts with the right model and a clear record of supply.

Product-specific warranty

Manufacturer and supplier warranty periods differ between models. Your written quote or order documents must state any commercial warranty offered for the particular product, including who provides it, its period, coverage, exclusions and claim arrangements. AHS does not advertise one universal manufacturer warranty across this catalogue.

A commercial warranty is additional to applicable statutory consumer rights. A product-specific term cannot remove a right protected by law. See our Returns & refunds policy for the statutory defect process.

Requesting support

Send your purchase reference, model, serial number where available, description of the issue and useful photographs to info@automotivehoistsol.co.za. Tell us when the issue began and whether the equipment was installed or serviced.

Do not continue using unsafe equipment or attempt a repair that could cause injury. AHS will confirm inspection, return or service arrangements before equipment is moved.

Installation, maintenance and use

Follow the manufacturer’s installation, operation and maintenance instructions. Use a qualified installer where required, keep commissioning and service records, and operate within the rated capacity.

Damage caused by misuse, unsuitable installation, overloading or unauthorised modification may fall outside a commercial warranty. We will explain the basis of any assessment; statutory rights remain subject to the applicable law.

Costs and response arrangements

Any inspection, travel, transport, labour or spare-part costs not covered by a valid claim must be explained and agreed before they are incurred. We do not promise on-site service, replacement equipment or a fixed repair time unless included in the written agreement.