Frequently asked questions

Yes. You can add products to your cart and place your order through our online checkout. EFT / bank transfer is available. EFT orders remain on hold until payment has cleared; AHS provides verified banking details and delivery arrangements with your invoice.

Browse the shop, open a product to review it, choose the quantity and select Add to cart. Review your cart, apply any valid coupon, enter your delivery details at checkout and choose EFT / bank transfer. Keep your order reference for payment and support.

Place the order online, then contact AHS for your invoice and verified bank details. Use your order number as the payment reference. An order acknowledgement is not confirmation that payment has cleared. Equipment is dispatched only after cleared payment and agreed delivery arrangements.

Direct EFT / bank transfer is the current payment method. Payfast is not enabled at present. Only payment methods displayed at checkout are available.

You can request a quote without an account. Guest checkout is available; an account helps you view order information. Use the account icon in the header to access your account.

AHS can fulfil the products listed in this catalogue. Check the product page for its current availability, and contact us before ordering if your workshop requires a specific delivery date. Availability does not mean that every model will dispatch on the same day.

Yes. Complete the quote form or use a product’s WhatsApp button. For several products, add them to your cart and use Get a quote from the cart.

Enter AHS5 in the cart coupon field and select Apply coupon for 5% off equipment. It can be used once per customer and cannot be combined with other coupons. Delivery and separately quoted services are excluded.

The equipment total after discounts must be above R20,000, excluding delivery and separately quoted services. A total of exactly R20,000 attracts the R700 standard delivery charge. Applying a coupon may change whether your order qualifies.

Prices are in South African rand (ZAR). Product pages show the main displayed selling price and an excluding-VAT comparison amount. Delivery is shown separately. Review the final order total and your invoice before paying.

Contact AHS promptly with your order reference and the requested change. We will confirm whether it can be made before dispatch, and explain any agreed price or delivery difference. Do not assume a change has been accepted until it is confirmed.

We arrange delivery within South Africa. Provide a complete delivery address and tell us about any site-access or unloading requirements. Read the Shipping policy for details.

Standard delivery is R700 for equipment totals of R20,000 or less, and free for equipment totals above R20,000 after discounts. Installation and separately requested services are not included in the delivery fee.

For in-stock orders, AHS prepares and dispatches equipment within 1–3 business days after EFT payment has cleared. Estimated transit after dispatch is 2–5 business days for tools and diagnostics, and 5–10 business days for vehicle lifts, bulky machinery or remote destinations. Other standard equipment uses the 2–5 business day range unless it requires bulky freight. Orders containing both types use the longer range. Allow approximately 3–8 business days in total for standard items or 6–13 business days for heavy or remote deliveries after cleared payment. Business days are Monday to Friday, excluding South African public holidays. Installation is separately scheduled and is not included in these delivery estimates. See our Shipping policy for delivery arrangements.

Ask AHS for the shipment reference, carrier details and available tracking information after dispatch. Large equipment may use an arranged freight delivery rather than a standard parcel service.

Only if your written order or quote expressly includes it. Installation, commissioning, training, electrical work and civil work must be agreed separately. See Delivery & installation.

Confirm rated capacity, vehicle dimensions, lifting points, clearances and power requirements against the manufacturer’s specifications. Have a qualified installer assess the site and installation requirements before purchase.

Unloading responsibilities and the necessary handling equipment must be agreed before dispatch. Tell AHS about forklifts, loading areas, restricted access, stairs and any other delivery constraints.

Contact AHS first to confirm whether collection is available, where it will take place and when the equipment is ready. Do not visit the business address or a supplier warehouse without an agreed appointment.

Approved refunds are issued to the original payment method where possible within 10 business days after approval, or sooner where required by applicable law. Your bank or payment provider may take additional time to reflect the payment. This processing target does not extend any statutory deadline or reduce your cancellation, return or refund rights. Read the Returns & refunds policy for the return process and applicable rights.

Stop using any equipment that may be unsafe. Contact AHS promptly with your order reference, the model and photographs where useful. Keep packaging where practical. We will explain the appropriate next steps without reducing your statutory rights.

Read our Returns & refunds policy and contact AHS before sending equipment back. The policy explains the request process, applicable consumer rights, return costs and refunds.

Commercial warranty terms depend on the model and are confirmed in the order documentation. Applicable statutory rights remain protected. Read Warranty & support or ask AHS for the terms for your chosen model.

Send your model, purchase reference, serial number where available and a description of the issue to info@automotivehoistsol.co.za. Do not operate unsafe equipment or attempt a repair that could cause injury.

Contact AHS as soon as possible with your reference. We will confirm whether dispatch can be stopped and explain the applicable cancellation or refund arrangements under the agreed terms and consumer law.

Email info@automotivehoistsol.co.za, call +27 63 385 8305, use WhatsApp, or submit the Contact form. We are based at 9 Impala Avenue, Kempton Park, Gauteng, 1619, South Africa.

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