Shipping policy

Last updated: 15 October 2026

Delivery within South Africa, with clear costs and arrangements agreed before dispatch.

Where we deliver

AHS arranges delivery to addresses within South Africa. Enter a complete and accurate address at checkout, including the town, province and postal code. Tell us about access and unloading requirements before payment so that the delivery can be planned correctly.

How shipping is calculated

Standard delivery is R700 where the equipment total after discounts is R20,000 or less. Standard delivery is free where that total is above R20,000. The threshold excludes shipping and separately quoted installation or services. An order totalling exactly R20,000 attracts the R700 rate.

The delivery amount is shown separately from equipment in the cart and checkout. Coupon discounts can change whether an order qualifies for free delivery. We will not add an undisclosed mandatory freight surcharge after an order total has been accepted and paid.

Order processing and EFT payment

Orders can be placed online using EFT / bank transfer. The order is held pending payment. AHS provides an invoice with verified banking details and the expected dispatch and delivery arrangements. Contact info@automotivehoistsol.co.za or +27 63 385 8305 if you need assistance with the invoice.

Dispatch takes place after funds have cleared and the delivery arrangements have been confirmed. Please use the order number as your payment reference.

Dispatch and delivery times

For in-stock orders, AHS prepares and dispatches equipment within 1–3 business days after EFT payment has cleared.

Estimated transit after dispatch is 2–5 business days for tools and diagnostics, and 5–10 business days for vehicle lifts, bulky machinery or remote destinations. Other standard equipment uses the 2–5 business day range unless it requires bulky freight. Orders containing both types use the longer range.

Allow approximately 3–8 business days in total for standard items or 6–13 business days for heavy or remote deliveries after cleared payment. Business days are Monday to Friday, excluding South African public holidays. Installation is separately scheduled and is not included in these delivery estimates.

AHS confirms the expected schedule with your invoice before EFT payment. Contact us before ordering if a particular date is essential. Do not book an installer or workshop shutdown until the schedule is agreed.

If an agreed schedule changes, AHS will contact you about the revised arrangements and available options. If we cannot fulfil an accepted order, we will arrange the applicable cancellation and refund.

Heavy equipment and unloading

Hoists and workshop machinery may require a freight appointment and appropriate lifting equipment. Tell us about restricted access, stairs, unloading facilities and the available loading area. AHS will confirm who is responsible for unloading and what delivery handling is included before dispatch.

Tracking and receiving goods

Contact AHS for the carrier or shipment reference and any available tracking details after dispatch. Check the delivered model, item count and visible condition when practical. Photograph visible transport damage and report missing, damaged or incorrect goods promptly with the order number. Reporting promptly assists investigation and does not remove statutory rights.

Collections and address changes

Collection is by prior arrangement only. Confirm the collection location and readiness before travelling. Contact AHS promptly if a delivery address needs to change; changes after dispatch may depend on the carrier and must be agreed in writing.

Installation and additional services

Standard shipping does not include installation, electrical work, civil work, commissioning or training unless the written agreement expressly includes them. Read Delivery & installation for site and installation information. Separately requested services are agreed before work starts.

Returns and shipping enquiries

Our Returns & refunds policy explains the return process and applicable return transport costs. Please contact AHS before returning heavy equipment.