Returns & refunds

Last updated: 15 October 2026

A clear route to help when equipment is wrong, damaged or unsuitable.

This policy applies to purchases from Automotive Hoist Solutions. It does not replace rights that apply under South African consumer law. Supplier policies do not automatically replace AHS’s responsibilities to you.

How to request a return

1. Contact info@automotivehoistsol.co.za or +27 63 385 8305 with your order or quote reference.
2. Identify the product, delivery date and reason for the request. Include photographs where useful; never operate unsafe equipment to obtain evidence.
3. AHS will confirm the return or collection arrangements, destination and any applicable costs in writing. Please contact us before dispatching heavy equipment.
4. Protect the equipment during transport and include its supplied accessories. Keep packaging where practical, but lack of original packaging does not by itself remove a valid statutory defect claim.

Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an eligible online goods purchase within seven days after receiving the goods, without giving a reason. You may be responsible for the direct cost of returning the goods. The law contains exclusions, including certain personalised or made-to-order goods and some unsealed software. We will explain any applicable exclusion before the purchase.

Defective, unsafe or incorrectly supplied goods

Where the Consumer Protection Act applies, goods that fail its quality standards may be returned within six months of delivery, at the supplier’s risk and expense, for the statutory remedy of repair, replacement or refund at the consumer’s direction. If a repair fails within three months, the Act provides further replacement or refund rights. These rights are subject to the Act’s application and conditions.

Tell AHS if the wrong model, a missing component or transport damage is discovered. We will investigate and arrange the appropriate remedy. AHS will arrange or cover reasonable return transport for a confirmed qualifying defect or our supply error. Please stop using equipment if continued use could cause harm.

Change of mind and product suitability

Beyond applicable statutory cancellation rights, a voluntary return must be agreed with AHS in writing before the goods are sent. We do not promise an additional blanket change-of-mind period. Confirm dimensions, electrical requirements, vehicle compatibility and installation conditions before ordering.

Misuse, unauthorised alterations and ordinary wear may affect a claim where they caused the fault. No exclusion in this policy overrides a right that the law protects.

Refund method and timing

Refunds are made to the original payment method where possible, or to a verified account agreed with the purchaser. We may request reasonable proof of purchase and account ownership. Never send passwords, PINs or one-time codes.

A refund due after an eligible electronic cooling-off cancellation will be made within 30 days of cancellation, as required by the applicable law. Approved refunds are issued to the original payment method where possible within 10 business days after approval, or sooner where required by applicable law. Your bank or payment provider may take additional time to reflect the payment. This processing target does not extend any statutory deadline or reduce your cancellation, return or refund rights.

Cancellations before dispatch

Contact AHS as soon as possible. We will confirm whether the order can be stopped and identify any lawful, previously disclosed costs. Any special-order restriction must be disclosed before you commit and remains subject to applicable consumer rights.

Escalating a concern

Please give AHS the details and a reasonable opportunity to resolve your concern. You may also approach the applicable consumer authority or seek independent advice. You do not have to waive a statutory remedy to contact us.